Reviews
When it comes to service, everything matters.
"Service is everything to us. It's what we have built our business on. At Mercury Carpet, we are committed to providing a truly exceptional customer-experience, letting every person know we value his or her business. From the moment they walk in our door, we do everything possible to ensure our customer's satisfaction. It's important to us that they know we truly care about their business." But you don't have to take our word for it read what our customers have to say...
While recent times have conditioned people to lower expectations; MERCURY CARPET is totally an EXCEPTION to that!! In EVERY possible way, they met or exceeded my expectations! They delivered on their promises! I had not purchased carpet in over a decade and had a lot of trepidation over the whole process starting with finding a reliable business....a neighbor recommended Mercury Carpet and I am so glad. Their sales associate, Cristal, assisted me and she is just excellent. Professional, knowledgeable, and friendly...she guided me through every step. Cristal is an exceptional brand representative! She really knows her stuff! She made the entire process easy! The installation team, Mike and Jeff, were wonderful to work with and did an incredible job!! I highly recommend this company and the great people there. BEST BUYING EXPERIENCE I've had in years!!!
Janice P.
Everyone was professional and friendly. Workmanship was excellent. The installers were very picky about the work and looking top notched. We did wood and carpet flooring. Looks great. What a good investment. From sales to follow up, the experience was perfect from a company that has been in Jacksonville for over 49 years. They do it right!!!
Marc R
Amazing 5+ stars service. Dan and his team worked with me all while being 700 miles away in a different state, having never physically met, walking me all the way through coordinating via phone call, email, and text messages. He went above and beyond to provide my home in Jacksonville the best tile service. He took pictures with his cell phone and texted me to show me pieces of wood tile that I might be interested in. I found them using Yelp, since I rely on services like Yelp to get a better warm and fuzzy before contracting thousands of dollars being 700 miles away, and the reviews they have received match their service and more. I'm extremely pleased with not only the tile that was installed, but the service that I received. They have my highest recommendation for all your flooring needs.
Mark O
Prompt, professional and thorough during the entire process. Installed approximately 1300 sq ft of engineered hardwood throughout my house. From my initial visit to the showroom, I was welcomed and treated with respect. Cristal was extremely hands-on, courteous and her recommendations proved very helpful in our final decision. The installers were punctual and friendly. They were careful and did an excellent job with the installation. I highly recommend!
Mario Singletary
The gentlemen arrived early and were so considerate of my home. they moved the bedroom furniture with no fuss. The old carpet was removed very tidily and the new carpet was laid. My old carpet was packed away in their truck for disposal. The gentleman backed out of my house vacuuming any stray threads. It was cleaner than when they had arrived!!! the event was most professional. I will be using Mercury again because my entire experience has been one of pleasure. Crystal was a delight and guided me in my selection of tile and carpet. Crystal listens and hears you with the result that you find exactly what you have been looking for. I will be using Mercury again for all my future home improvement projects.
Bonnie hardy
Mercury was there from start to finish. They have a wide range of wood, carpet, and alternative flooring options at their showroom. The price is good especially considering the precision and service provided. Cristal, who is in sales and operations was a BIG reason why I give this company and the experience a 5-STAR rating. She was wonderful to work with and genuinely cared about our home remodel project.
Jason Rhodes
My carpet replacement was done on time by an excellent crew who were extremely accommodating. They ensured that no damages occurred when moving furniture around and cleaned up as they worked, leaving my home spotless. Well done to Mercury Carpet and Flooring. I will definitely recommend your company to anyone looking for carpet and flooring.
Albert McGurr
Awesome... awesome... awesome!!! I have bought carpet, tile, and wood flooring several times over the past 20 years. Never any issues until the last with my carpet. Dan came out literally the next day after I called with my concern. He got in touch with a carpet company and they are replacing it at no charge to me which means their product is good but if it fails they stand behind it which means their service is awesome. You can go and buy somewhere else maybe save a dollar or two but you don't get the personal experience, Or the quality of service guaranteed. I will be buying from Dan and Mercury carpet as long as I buy
Bill D
All staff were extremely Courteous and helpful! I loved how they gave you a price right then and there with no add ons. For example, this carpet is $4 a square foot, that includes labor, delivery, furniture moving etc....Not "this carpet is $1.99 a square foot, but then tack on all these other fees". You know what you're getting into right then and there. I love walking into my house and smelling the new carpet every day! Overall a great experience.
Alana Beesley
I can't say enough nice things about Dan and the team here at Mercury. I needed help installing new carpet on a very short time frame (less than a week) and had to coordinate from out of town. I explained my budget and preferences and Dan was thoughtful enough to text me photos of carpet they had in stock. After making a selection we scheduled measurements and installation and everything was executed professionally and on time. The carpet looks great and I would highly recommend Mercury for any of your flooring needs.
Jamie Nice
Could not be happier! We had all new carpeting installed, and so pleased with the service received; from sales & staff, to installers. The tech's went above and beyond the call of duty with the installation. The carpet is beautiful, high quality, and the staff was awesome. One Satisfied Customer.
Jean Brown
Received a quote from another company and thought I would call Mercury to get a second quote. I found them just by doing a google search and reading others' reviews. Without going into numbers Mercury's quote was much better and the total balance was not due up front. That was huge for us since we were purchasing a home and didn't want to add to all of the costs on our project (which was not small). The representative (Dan) was extremely professional and knowledgeable. He was also quite responsive and patient with us. The results were awesome and we are more than satisfied. The actual removal of old floor and installation of new tile was extremely efficient and timely. We had a deadline the work needed to be completed by and they beat the deadline by a few days. The crew performing the work at the house were also very polite and courteous.
Ju Pizzle
I worked with John Namen at Mercury Carpet & Flooring and this was one of the most pleasant experiences I've had during the various remodeling projects I have been doing at my house. Initially contacted John in Feb 2013 but due to health issues had to push off this project but John put no pressure on this sale and was willing to work with me whenever I contacted him. John's knowledge in the flooring business is A+ and the quality and price of their products is the best that I've found. I located Mercury Carpet & Flooring via Angie's List and was somewhat apprehensive when I initially saw their store front, but once I walked through the front door I knew this business would have all the quality and options I might possible want. John's knowledge was very instrumental in helping my wife and I decide what direction we wanted to go with the flooring and John was very patient and helpful in giving us all possible scenarios... and when the work was complete we were very happy with the decision we made. I would also like to highly recommend the floor installation crew that came to our house: Their names are James Hooper and Timmy Green. This project took 6 days for the tear out and installation. This crew was the most cheerful and conscientious workers I have ever had do a project in my house and had so much trust in them that I had no problem leaving them alone in my house working when I had to go out for errands. They were very detailed oriented, an example of this was the floor installation around our brick fireplace... I have seen a friend's house that was just floored up to the brick and then had a molding installed but Hooper took the trouble to actually cut a recess between the bottom of the brick and slab so the flooring could be installed up to and under the brick to really give it a quality look. In summary, I would give my highest recommendation to any one that has any flooring needs to work with John Namen at Mercury Carpet & Flooring and if any hardwood flooring is done that Hooper also gets my highest nod.
Don Bidleman
Couldn't be happier with our choice in picking Mercury Carpet & Flooring and here's why! We did our homework went into other stores in Jacksonville, also asked everyone everywhere we went for recommendations, and even worked with Home Depot and Lowe's at some point. Bottom Line, no one could match our existing floor like Mercury. Since our original flooring in other areas of the house was no longer made, no one could have been more helpful finding a match for our existing flooring and no one made us feel good about their installers until we walked into Mercury Carpet & Flooring. We DID NOT want our flooring installers to be sub-contracted out. We wanted them to work direct as we had problems with outside contractors in our Tampa and Miami homes. The crew arrived punctual everyday, were so polite and professional, did an incredible job, and even the owner Dan, came by to see how things were coming along midway throughout. It was a wonderful experience. "We pray that all our other projects ahead of us go as smoothly as the one with Mercury. After the problems in Tampa and Miami homes, our faith has been renewed that there are still some really great companies out there that do great work, have great customer service, and take care of you right to the end.
Debbie Wilson
The workers were very nice, professional and helpful. They were careful to clean up after themselves and courteous to help move things back into their original location, with precise detail to where the items had been originally located. I would use Mercury Carpet & Flooring in the future and highly recommend them to others.
Cindy Peterson
Extremely satisfied. Sales and installation personnel were pleasant and prompt. Price and quality were competitive. Always prefer to give business to a local retailer rather than a large chain.
Richard Chapman
Beginning to end, George Tristan and Mercury could not have been more accommodating, polite or in any way better to deal with. The showroom is laid out in a very user friendly way, easing the tyranny of choice. Price for an excellent product was fair. Because the carpeting was part of a larger remodeling and redecorating, we had to change the installation date several times. When we did land on a date, we had to give short notice but George and his team accommodated. In the madness of dealing with several contractors, I lost count and thought that Mercury had not removed waste that was theirs. When I called George to have it removed, his people were in our home cheerfully removing carpet remnants that turned out to be the responsibility of another contractor. I apologized and George just good naturally laughed about the mixup. I can't imagine a better customer sales and service experience.
Terry Gilliam
Outside of store looks small... Inside is amazingly large! Knowledgeable, helpful staff walked us through all the options that met our criteria and budget. Will definitely shop here again when we need more carpeting.
Ruby DuBose
I was very happy with the service provided. Dan came over to give us an estimate. He was very patient and listened to our needs. He suggested a slightly lower level carpet carpet based on how long we needed it for. The installers were punctual, courteous and very efficient. They moved the furniture very carefully. Overall it was a great experience with no hassle at all.
Satyendra Agrawal
John from Mercury was great to work with. I have a craftsman style bungalow built in 1938 with the original floors. The floors are Pine and were pretty beat up. Most people thought I was crazy for even thinking of trying to refinish the floors. John shared my vision from the moment he walked in the front door. I could tell he is really passionate about what he does and that was very important to me. John made himself available, via telephone and in person, to me throughout the entire project. I am a contractor new to the area and am extremely particular about who I sub out to, especially in my own house. John alleviated any and all concerns. Mercury Carpet & Flooring and John Namen exceeded all of my expectations and I will exclusively recommend them and use them on all future jobs. The floors were refinished six months ago. I look at them every day and love them like the first time I saw them. Thanks again John and Mercury!
Christoper Durant
It was a pleasure dealing with you and your company. Thank you for all your help in selecting our flooring and for being punctual and dependable. Your Installers Hooper and Timmy were also dependable, competent and tidy. They did a fabulous job! The outcome was more beautiful than I had visualized in my mind. Thank you very much for a stress free experience!!!
Susan and Rick Nevinger
Excellent! Excellent! Excellent. Did I mention it was superb.
When I went into the showroom, Dan was extremely helpful assisting me pick out tile that was reasonable and attractive. The tile on the porch is so beautiful everyone who has seen it has admired it. Tudor worked very hard to lay the tile, especially since the actual floors were less than perfect, and it was hot out on the porch. He moved the furniture out and back again which was helpful. The appearance in both rooms is excellent. The fellow who repaired the frayed carpet were professional, personable and finished the work in no time at all. If you want tile or carpet, I highly recommend that you visit Mercury Carpet.
Great! Estimator George arrived on time and was very pleasant and professional. Everyone was very friendly when we went to the store to look at more samples. Dan was very thorough in helping us with our selection. The installers arrived on time and were very friendly and professional and did a wonderful job. It was outstanding Dan came to our home to answer our questions after the installation was complete. He answered all our questions and was again very friendly and professional. We will use Mercury carpet again to do our kitchen, bath and laundry in the future. We are very happy and pleased. The carpet was a high quality and we upgraded the padding. We are very pleased with the entire process.
Dan was more than accommodating. There was flood damage in my mother's home and he waited until the floor was completely dry before starting the new carpet. He goes out of his was to please the customer. I would highly recommend Mercury Carpet.
I found Mercury Carpet through Angie's List. I am very pleased and satisfied with their service! They were helpful at the store, they did a free measurement at my home.Within a week my new carpet was installed and looks great! I also got to use the discount for being an Angie's List member! When I emailed Mercury Carpet about 1 am they emailed me right back with an answer to my question.They don't charge for moving furniture, carpet removal or for measuring. Mercury Carpet had my new flooring installed within a week of purchase. I was very impressed with their turn around time!! I definitely recommend Mercury Carpet!!
My entire experience with Mercury Carpets and Dan Tristan has been FANTASTIC! I can't say enough good things about the level of customer service, quality of the products and the talents and experience of the installers. Dan truly cares about his customers and he goes above and beyond to ensure your level of satisfaction. I love my new floors!!! Thank you Mercury Carpet and Flooring!!!
From start to finish everything went perfect. My sales associate was George, who was very helpful, courteous,and knowledgeable. He came to my home and measured, and we discussed various carpets and prices. He ordered our carpet and set up an installation date. The carpet installers arrived on time. They were nice, and worked hard all day, for a little over 8 hrs, and they only took one short break for lunch. They pulled up and removed the old carpet and pad, moved all the furniture and put it back(with out dinging any walls) and put down our beautiful new carpet, vacuumed the new carpet and cleaned up everything before they left. They were very pleasant all day and worked well as a team. I am completely pleased with everything, from the sales to the installation, and the price was better than many others I checked with. This is a family-owned and operated business, and they really care about pleasing the customer and did a great job. George even called me the day after the installation to be sure I was 100% pleased. I would never go anywhere else for carpet and I'll be referring friends and relatives to Mercury Carpet.
Mercury Carpet proved to be an outstanding choice for me and my husband. George and his team of installers were very professional and knowledgeable. Our entire house was carpeted(except for the kitchen and baths)The installers removed the old carpet and put down the new pad and carpet in 6 1/2 hours. We had just painted all of our interior walls so I was concerned about markings however I shouldn't have. Nothing was smudged at all. Thank you George and Mercury Carpet. We love our new carpeted floors!
The first time I had flooring installed I got several estimates for the work. I worked with George at Mercury Carpet. The pricing George gave me was better than Costco or Lowe's. In addition, he was very professional. The installers did a fabulous job. We have had poor workmanship on wood before(from another provider) so I was very concerned. The installers from Mercury knew what they were doing. The seems were tight and looked great. The first job was over two years ago and the carpet and hardwood look as good today as the day it was installed. The second job was a high end carpet job. I only got one other estimate on a similar but different brand of carpet but both high end. Mercury again provided the best price and I got the same great service the second time around. I have another job with a new house coming up soon... I am planning to call Mercury again.
From start to finish, Excellent. Very responsive- came and measured the house and completely discussed the carpets available, pads(I have animals) etc. I waited about a month to decide because of cost and checked others prices also, and his was the best as to quality and cost. Also has his own installers. Installers were unbelievably great- they moved a large amount of furniture around and not one thing was broken,- everything back where it should be & ever helped me rearrange the furniture. My home looks like a different house, the carpet is so luxurious and beautiful as well as being stain resistant.
Professional and positive experience from start to finish. We did our research before entering the store so had some ideas of what we wanted in mind. We worked with George from start to finish and he was not only knowledgeable, professional, helpful and never pushy, but was also just a pleasure to work with! He gave us lots of options and we were able to take multiple samples home to look at and make our choice. George then came out to our house to get the official measurements and final price quote. The add'l (5%) discount for finding them on Angie's List was a nice added bonus! Since we had already decided to go with them we gave a deposit to George that day and scheduled the installation. The installation was just as smooth. They arrived on time, were professional and also moved the furniture (we had already taken care of moving anything fragile). All went without any problems and they were done and had the furniture back in place in no time (no add'l cost)....even took away the old carpet and padding (no add'l cost). They were true gentlemen !
We couldn't be happier and George even called us a few days later just as he said he would to see how we liked everything and how the process went. This company gets top grades and accolades from customers for a reason! We couldn't be happier.
Candy Kammlade
Mercury Carpet of Jacksonville installed carpet in our home. This was a project we had put off because of the challenge of shopping, deciding, measuring, moving furniture etc...I had to write this letter because, with your help, the process was less painful than we expected...We never left our house. George came to our home with carpet samples. He was patient and helpful. The installers, Eddie and Mike were amazing.. Moved the furniture...didnt scratch a thing...
Just a job super well done.
Thank You.
Jules and Norma Abbosh
I visited Mercury Carpet on Saturday and met with Dan. Reviewed samples and selected 8. Dan set up a home visit the following week. Great first impression as Dan was on time and showed up with additional samples he thought we might like. Dan measured the area and emailed us a proposal. We took a few days to decide. Believe it our not we did not get a pressure sales call from Mercury Carpet. After verifying cost etc...we decided to book Mercury Carpet. Set up a time and date. Great first impression the two man crew was on time and very professional. The job took 5 days...started at 9:00 Monday and finished 3:30 Friday. The crew was on time every day. The crew cleaned up daily which helped us as we did not leave the house during the job. The only advise that I can give is cover anything you don't want to dust off, as the dust from tile removal was quite extensive. Nice touches include installing felt pads on all furniture as well as providing a new sweeper which the crew used to clean the entire floor prior to completing the job. Overall our floors are beautiful and the the job was on time and on schedule. Now the best part the crew ended up with overage and Dan adjusted the final bill. I waited a few days to post this as we were still looking over the floors. I've got no complaints and would happily hire Mercury Carpet.
Scott & Joy Beaudry
Mercury Carpet really did a fantastic job installing carpet in my bedroom. I decided to use them because I was impressed with the work that they had done for my daughter-in-law, who had carpet installed.
When I met and spoke with Mercury Carpet, they gave me some really good ideas. My goal was to find a carpeting that would feel so good on your bare feet when you get out of bed. The carpet that I got is delightful.
I am quite happy with Mercury Carpet's product, their work, and their professionalism. I had a great experience working with them and would definitely recommend them.
Joan S.
Cristal,
Janie and I wanted to thank you for all your help with our remodeling. Everything turned out so beautifully. Much better than I could have hoped for. We could not have done it without your help!!! Thank You!
Randy & Janie Knudsen
“Cristal has the nicest blend of expert knowledge, a caring interest in your project, and a sweet personality! Cristal helped us navigate the process of deciding what type of floor covering we wanted, then choosing the style and color. Her input has been invaluable! Our first project with Cristal was a house full of new carpet, and our last project was a beautiful new wood floor for our kitchen. Who knows what our next project will be, but it will certainly be with Cristal!”
Tonya Stokes
I Just wanted to share my experience of replacing my living room floor. Wasn't sure what I wanted, had a budget I needed to stay within. Stopped by Mercury Carpet, just looking, Dan, the owner asked me a few question and 20 minutes later walked out of there with exactly what I wanted. It was installed 3 days later and I love it!!!! And I stayed within my budget. The installers were extremely professional. Great experience!!!!
Terry Rich in Jacksonville, FL
Dan,
I want to thank all of you for treating me as if I were the only customer in Jacksonville. "Mercury Carpet" will be passed on to all my friends.
Thank you,
Diana Weirich
John,
I am so pleased with the job on my porch and steps! It changes the whole front appearance! Thanks so much for your time and all the suggestions. May god continue to bless you and your family every day in every way!
Betty Barnes
George,
My Father, Reg Eminisor wanted me to thank you for your advice and pleasentness when coming out to his home. He is very happy with the new kitchen floor. He is also very happy with the installation and will come back to your store again when he needs more flooring.
Thank You again,
Susan Lacouture
John,
Just a note to say thank you!!! We love the tile and carpet job. Please let your carpet and tile installers know they did a terrific job. We are so happy with it all. Thanks for your patience & we look forward to working with you again soon!
Thanks,
James & Dee Durnal
Dear Sirs,
Last week I walked into your Beach Blvd. showroom after shopping for carpet at Lowes and Home Depot. The sales people at your competition were evasive and vague concerning their ability to satisfy my carpet needs within the two week window I had to complete this project.
When I discussed my needs with Mr. George Tristan, he presented his recommended products, measured the property the following day, and today the carpet is in place and looks great!
The installers showed up on time, were polite and professional in all their duties. You have a great team and I am available as a refernce whenever.
Sincerely,
John H. Wilson
Dear John,
Forgive the lateness of this thank you note. You have made my floor and shower tile just as I had envisioned. It has been a pleasure doing buisness with mercury carpet and the personal interest you have shown in me.
Most Sincerely,
Pat Cardinal
Cristal,
I Love my floors! Thank you so much. In addition it was so nice to have such plesant and fun installers. They were truly wonderful. I look forward to my next adventure with you.
Thank You,
To Whom It May Concern,
This is a letter of thanks for the great service and excellent salesmanship I recieved from Cristal and the guys who put in my floors. Cristal was very knowledgeable and patient with what I was looking for. Your installers did an excellent job, not only on the floors but also on the clean up. You have a great group, keep up the great work!
Thank You,
Tamatha Jones
Thanks John!!!
The new flooring has totally changed how the house look its beautiful!!!
Patty
Dear Mr. Namen,
We are so happy with our new carpet, The color is just perfect, the rooms look like new. We have recieved so many compliments on it, We really appreciate your help. You and your staff were just wonderful.
Thank you,
Dr. Sandra
Dan,
Thank you for all of your expert help and the great job on out kitchen. WE LOVE IT!!!
Thank You,
Kristine Worley
Hooper,
Thank you so much for your excellent craftsmanship and all your hard work. You and Tim did such a beautiful job on the hardwood floors! Thanks so much! We appreciate You!
Joel & Jane Settembrini
P.S. It looks AWESOME!!!!
P.S.S. Keep up the great work
Dear Dan,
Thanks so very much for your help and for the great work done by your crew. I am getting lots of compliments.
Thanks again,
Harriett
Dear Eddie,
This is a note to say, "You are so appreciated." You came into my home... replaced the carpet in the family room and hall... had the time, patience,and expertise to take care in doing your work... made a homeowner comfortable and happy! Thanks for a job quite well done. Once again, you are appreciated!
Sincerely,
Judy Paul
Dear Dan,
Just a note to let you know how much I really appreciate all your assistance with the recent purchase of my new carpet. I really love the carpet selection you suggested for my master bedroom and hall.
I also would like to let you know what a beautiful job they did with the installation. I am just delighted with how beautiful it looks and with their care and professionalism with the installation.
Again thank you for all your time and assistance, it is truly appreciated.
Most Sincerely,
Diane Piner
John,
Thank you for being such an ethical and honorable person to work with. You have earned my buisness and I will recommend you to everyone I know.
Thank you,
Helen
P.S. The Rooms look great!!!
John,
Thanks for the fine job! It looks Great! We appreciate all your work and extra attention.
Walt & Carol Howle
Cristal,
I cannot express how thankful I am for all of your help. After purchasing my new home I was so overwhelmed just deciding where to start. You came to measure the same day I called and had amazing ideas. I never imagined the house could look this good. After the floors were finished my mom couldn’t believe it was the same house I bought the week before. I am so grateful for how quickly you and your installers got to work.
Thank you,
Melissa & Peter
Cristal,
WOW! I cannot believe what a difference my new floors make, you have made my house feel so warm and inviting. All of your design advice helped me so much. I’m so glad we went with the larger tile in the kitchen, now it feel twice as big. I couldn’t have pulled this off by myself. I am so glad I had your expertise to help me select everything. Your installers were so clean and professional. They took extra time to answer all my questions, showed me how to clean the floors, and I love that you supply and put furniture pads on all the furniture to protect my new wood floors. It has been such a pleasure working with you, you can be sure my friends will be calling you.
Thanks so much,
Cathy
Cristal,
We wanted to take a min. to tell you how pleased we are with our new floor. Anytime you make a decision to change the appearance of your home to improve its beauty and value, you worry about finding the right contractors to do the job. We are so glad we found you. You came highly recommended by our friends and now we know why. Our home is so important to us and we try to use only the contractors with the highest quality of work and reputation. You and your crew exceeded our expectations. They came in, got to work, and the outcome is perfection. We cant thank you enough.
The Johnson Family
Cristal,
I cannot thank you enough for the quality of work and high level of professionalism that was displayed by you and your company. Unlike other service providers you were always on time, actually a little early, explained the entire process so I was comfortable and prepared. For that I can’t thank you enough. I want all of your prospective clients to know that your attention to detail and your crew’s quality of work is second to none and they should have no reservations in giving your company the -opportunity to enhance their homes.
Sincerly
Lisa
